Pre-Order Disclaimer

JoyRugz is a pre-order item. Please view the additional information in the disclaimer below. When placing a pre-order for JoyRugz products, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. JoyRugz shall have no responsibility to confirm your shipping information and shall have no liability if you provide inaccurate information or if the information you provide later becomes outdated. You can update your shipping information at any time at least 10 business days prior to your product being shipped by sending an email to support@joyrugz.com and referencing your order number.

You acknowledge and agree that JoyRugz may decline or delay reservations to avoid oversubscription or as it deems appropriate. If your order is declined, you will be entitled to a refund of the purchase price you paid. You will be charged the pre-order price of the products at the time of placing the pre-order. You will receive a confirmation email with tracking once your order has shipped. Although we will make efforts to begin delivering products as soon as reasonably practicable, you understand and agree that there may be delays. Due to stresses in the international shipping industry, post-pandemic manufacturing challenges, and other matters outside of our control, actual shipping dates are subject to change. We will make efforts to inform you of any delays.

If JoyRugz is unable to ship your order on or before the one-year anniversary of your placing the pre-order, JoyRugz shall issue a refund to you, and your order will be canceled. Due to variances in the manufacturing processes, the final products shipped to you may vary from the image published here. JoyRugz disclaims any warranties, express or implied, with respect to the prototype product displayed by JoyRugz whether before or after you have placed the pre-order, including implied warranties of merchantability or fitness for a particular purpose.

You understand and agree that the product, its design and technical features and specifications are currently under development and that the actual product delivered to you may be different from the prototype product displayed or described here. The only warranty applicable to the products shipped to you will be the limited warranty that actually accompanies the product delivered to you.

Under no circumstances will JoyRugz be held liable for any incidental, special, or consequential damages arising out of or related to your order. Your sole and exclusive remedy for any claim or dispute related to your order or the product will be the refund of the purchase price you paid. Although we will make efforts to begin delivering products as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery (ETD) is only an estimate, is subject to change, and JoyRugz does not represent or warrant that it will be able to ship the product by the estimated date.

As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, JoyRugz is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these terms, to provide any discounts, refunds, or credits due to any such delays. We will provide you periodic updates with respect to such delivery schedule.